Easy to Get Started: Fast Track Your Way to AI-Powered Transcription and Insights Intro APIs, Automatic Speech Recognition, and AI-driven insights are transforming the customer experience landscape. As highlighted by the Harvard Business Review, building “intelligent experience engines” is crucial for success. These advancements enable businesses to easily get started automating transcription and extracting valuable […]
Consistency is Key: How to Improve Customer Experience by Reducing Variability “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base. In fact, research shows that consumers are more likely to remember […]
Gain Deeper Insights with Purpose-Built Models for CX Intro to CX AI Are you looking for a way to measure your customers’ satisfaction with your contact center? Do you want to identify the most crucial agent behaviors, such as empathy and active listening, to improve your team’s performance? Further, are you concerned about compliance and […]
