Best Practices

AI-Powered Sentiment Analysis to Improve Your Business

Intro In the competitive landscape of today’s market, understanding your customers’ feelings and attitudes is more than just a necessity – it’s a game-changer. However, traditional methods of analyzing customer interactions are fraught with inefficiencies and limitations. Manual listening to a handful of interactions is subjective, time-consuming, and expensive, providing a poor and often skewed […]


Efficient Bulk Transcription from the Command Line

Introduction In today’s data-driven world, businesses must leverage audio transcriptions to enhance their understanding of customer experience (CX) and optimize interactions. ElevateAI, powered by NICE’s award-winning AI, simplifies bulk audio transcription and delivers valuable CX insights. In this blog, we’ll explore how to upload multiple audio files and perform bulk transcription from the command line, […]


Transcribe Audio Files Sent via Email

Intro: Seamless Integration The versatility of APIs is truly astounding, as they empower developers to interconnect systems, share data, and automate processes in unique and groundbreaking ways. In this blog post, we’ll explore how developers can create a tool that transforms audio files sent to an email address into transcriptions with ease. Imagine a scenario […]