Best Practices

The Importance of Regularly Rotating Your API Keys

APIs (application programming interfaces) have become ubiquitous in modern software development. They allow different applications to communicate with each other by making calls to endpoints that return data.  To prevent unauthorized access, most APIs require authentication via API keys. An API key is a unique identifier that is passed along with API requests. This allows […]

Best Practices

Survey Says… CX AI Models Improve CSAT!

400 CX Leaders Speak Out: Learn the Impact of AI on Quality Management Intro Customer experience (CX) is changing fast. Artificial Intelligence (AI) is driving this change. Recent advancements in AI have open new possibilities for analyzing customer interactions and deriving valuable insights. In this blog post, we’ll delve into the findings from a recent […]