AI-Powered Insights

ElevateAI Explore Unlocks Hidden Insights in Your Data

Access simple, built-in reporting and dashboard capabilities through ElevateAI Explore.
Monitoring your metrics and KPIs? That should be the easy part. That's ElevateAI.

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Accelerate data-driven decision making

Empower your contact center with customizable, widget-based dashboards and reports – built in minutes without complex integrations, all within our intuitive UI.

Meet ElevateAI Explore.
ElevateAI Explore is purpose-built to meet the unique reporting needs of contact centers, simplifying data analysis and delivering actionable insights. Powered by advanced Generative AI features like AutoSummary and Ask ElevateAI, Explore helps you easily enhance and optimize your contact center strategy.

Drive CX Improvement with Stronger Insights
Uncover hidden trends, identify key takeaways, and improve customer experience – all within an intuitive, web-based interface and without the complexity of traditional BI integrations.

Maximize Value with AI-Driven Reporting
ElevateAI Explore is included with every transcription – delivering exceptional value by saving time and licensing costs while enabling users to create custom reports and dashboards.

Empowering the Citizen Data Scientist in
Every Contact Center

A Powerful Tool to Analyze Interactions, Uncover Insights, and Transform CX

Discover New Data Insights and Trends

ElevateAI Explore transforms contact center data into powerful visualizations and reports. With its intuitive, widget-based interface, easily analyze customer conversations, track agent performance, assess sales effectiveness, and uncover hidden trends – empowering data-driven decision-making with minimal effort.

Run Data Queries

Easily combine filters, dynamic metadata-based groupings, and diverse aggregations to quickly extract insights and streamline informed decision-making

Flexible Widgets

Easily visualize your data queries, turning data into dynamic charts for quick analysis and actionable insights

Custom Dashboards

Effortlessly build custom dashboards by arranging widgets to create a personalized data visualization that fits your analytical and reporting needs

Personalized Metadata Fields

Empower your users with the flexibility to add personalized metadata fields through our API, enriching out-of -the-box Explore features with custom insights unique to their dataset

Make Data-Driven Decisions

Surface Insights Across Every Interaction to Improve Performance

Democratizing AI for Every Contact Center

Create Queries

Filter and analyze interactions to identify trends

Group Results

Group queries by attributes like agent or sentiment to spot patterns

Enrich with Metadata

Upload custom metadata to join with interaction data for deeper analysis

Design Interactive Dashboards Quickly

Build Custom Dashboards

Easily build dashboards displaying data query results

Customize Visualizations

Add different graphic types – bar, line, or pie charts – to visualize your data

Organize and Share

Customize dashboard sizing and placement to share data with stakeholders

Take Full Control of Your Data with Complete Flexibility

Collaborative Analysis

Give users access to create their own data queries and dashboards

Maintain Data Ownership

Keep full control over your data and analytics environment

Continuous Refinement

Refine queries and dashboards as your analytics needs change

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Why ElevateAI Explore?

Cost-Effective Solutions

With decades of optimization, ElevateAI offers scalable, cost-effective solutions that provide meaningful savings and flexible pricing options tailored to enterprise needs.

Proven AI Innovations

Our AI-driven customer experience models are trained on billions of contact center interactions across diverse industries, delivering actionable insights to accelerate your CX roadmap and outperform competitors.

Enterprise-Grade Technology

ElevateAI’s robust APIs process millions of audio, video, and text files daily for thousands of customers – including Fortune 500 companies – offering deep domain expertise to fuel rapid innovation cycles at scale.

Superior Experiences

Through strong partnerships with leading global brands, ElevateAI delivers value-added, personalized customer experiences that scale across all touchpoints, ensuring consistent quality at an enterprise level.