Use pre-built AI models from ElevateAI by NICE to surface hidden insights, enhance customer experience, and deliver agent efficiency improvements across your organization
Start for free with 1K Every Day: With 1,000 free interactions daily, easily convert audio into analyzable text using either our CX model OR our new Echo model
Transform your CX with smart applications powered by pre-built AI models, crafted from decades of industry-leading, NICE technology insights
Access decades of industry insights and cutting-edge innovations via free, purpose-built Gen AI features, including AutoSummary and Ask ElevateAI
Uncover the hidden insights in your data using our free, widget-based dashboard and reporting tool without leaving our UI, available with every transcription
Take your Legal Transcription to the next level! ElevateAI for Legal pairs NICE's market-leading transcription and speech-to-text Cloud API technology to offer the best in Audio eDiscovery
Replace manual post-call notes with automated summaries supplying intent, actions, resolutions, and sentiment
Create a list of action items raised during the interaction – either by OR for the agent
Replace manual post-call notes with an automated, step-by-step accounting of the details of a customer interaction, from start to finish
Generate a list of topics raised during customer service interactions
A simple Question and Answer function that lets users ask a question, post-interaction, to answer a specific question that was raised during a customer service interaction
Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions
Allows contact center user to identify/isolate the specific issues raised during a customer service interaction and the steps used to address them