Next-Generation Transcription

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.

In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different.

At ElevateAI by NiCE, we’re redefining what’s possible in AI-powered, next-gen transcription. Introducing Echo: ElevateAI’s Next-Generation Transcription Model We’re excited to debut Echo, our next-generation transcription model, delivering a major breakthrough in AI-powered transcription technology.