Enterprise-Ready AI Models
Transform Every Interaction Into Insight
NiCE’s Enlighten AI and CX AI models turn customer data into real-time intelligence that drives better decisions, experiences, and outcomes.
Drive Customer Insight and Efficiency
Leverage proven Enlighten AI and CX AI models from NiCE to uncover insights, improve customer experience, and enhance agent performance. Built on enterprise-grade research and innovation, our models help you understand, predict, and act on what matters most.
Sentiment
Analysis
Analysis
Detect emotion and tone across conversations.
Behavioral
Analysis
Analysis
Identify patterns that influence customer outcomes.
Customer
Satisfaction
Satisfaction
Measure and monitor CX across every touchpoint.
Agent
Coaching
Coaching
Deliver real-time guidance to boost performance.
Purpose-Built AI Models for Your Contact Center CX Data
Deploy trusted, pre-built AI models, designed to elevate every customer interaction. NiCE Enlighten AI and CX AI models deliver measurable improvements in insight, efficiency, and experience across all contact center channels.
Generate Immediate Insights
Sentiment Analysis
Detect emotion and tone in every conversation.
AutoSummary
Instantly summarize customer interactions with GenAI.
Flexible File Formats
Analyze audio, transcripts, and chats with ease.
Improve Customer Satisfaction
Acknowledge Loyalty
Identify returning customers and recognize their loyalty.
Effective Questioning
Guide agents to ask clear, helpful questions.
Be Empathetic
Measure empathy and understanding during interactions.
Professionalism
Detect tone shifts and flag unprofessional responses.
Demonstrate Ownership
Highlight accountability and proactive support.
Build Rapport
Strengthen trust and connection with every customer.
Promote Self-Service
Encourage customers to use web and chat resources.
Active Listening
Track engagement and responsiveness in real time.
Set Expectations
Ensure next steps are clear and confidently communicated.
Identify Vulnerable Customers
Customer Vulnerability
Assess risk and identify customers needing extra support.
Life Event Vulnerability
Identify customers facing significant life changes.
Vulnerable Capability
Recognize gaps in knowledge or financial understanding.
Mental Health Vulnerability
Recognize emotional distress in tone or language.
Health Vulnerability
Detect physical or health-related concerns.
Resilience Vulnerability
Detect limited ability to adapt to change or stress.
Transform Every Interaction with AI-Driven CX Insights
Unlock Advanced, Data-Driven Insights
ElevateAI, powered by integrated Enlighten AI and CX AI models, enables enterprises to capture and act on deep insights from every customer interaction.
Predict, Optimize, and Drive Results
Use sentiment and behavioral analysis to anticipate needs, optimize agent performance, and improve business outcomes.
Enhance Every Touchpoint
Combine AI-powered transcription, multi-channel analytics, and GenAI summarization to create consistent, empathetic customer experiences across voice, chat, and text.
Why Choose ElevateAI – Supercharged with NiCE Enlighten AI and CX AI Models?
Cost-Effective Solutions
Scale enterprise AI confidently with flexible pricing and measurable ROI. ElevateAI delivers scalable performance without hidden costs, offering transparent plans that align with both growth and operational efficiency.
Market-Leading AI Innovations
Leverage models trained on billions of contact center interactions across industries. NiCE Enlighten AI and CX AI transform raw data into intelligence that helps organizations outperform competitors and accelerate CX transformation.
Enterprise-Grade Technology
Power your customer experience with secure, high-performance APIs that process millions of files daily. ElevateAI supports Fortune 500 scale with proven uptime, deep compliance coverage, and robust architecture built for reliability.
Superior Experiences
Deliver consistent, personalized, and high-quality experiences across every customer touchpoint. Through strong partnerships and continuous innovation, ElevateAI ensures your teams exceed expectations while driving measurable CX impact.