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Transform your contact center with free access to the latest Gen AI advances, powered by NICE’s industry-leading research and technology. Unlocking contact center innovations with free access to powerful insights? That’s ElevateAI by NICE.
Ready to bring Generative AI innovations into your contact center?
Let ElevateAI by NICE do the heavy lifting!
Our intuitive, web-based platform and easy-to-deploy Cloud API integrate seamlessly with your existing systems. Access powerful AI tools – AutoSummary, Agent Coaching Assistant, and Ask ElevateAI – all at no additional cost.
Harness the power of free Generative AI to uncover valuable insights, optimize decision making, and streamline operations. ElevateAI empowers your agents to work smarter and more efficiently, delivering exceptional customer experiences.
Start for free. Scale infinitely. That’s ElevateAI.
Automate post-call notes with AI-powered summaries of intent, actions, resolutions, and sentiment
Generate a list of action items raised during the interaction – by, or for, the agent
Automate post-call notes with a step-by-step record of the details of a customer interaction, from start to finish
Automatically generate a list of the specific discussion topics raised during individual customer service interactions
Question and Answer (Q&A) feature lets users ask about customer interactions and receive detailed answers, post-interaction
Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions
Automatically allows users to identify/isolate the specific issues raised during a customer service interaction and the specific steps used to address each issue
Unlock valuable insights from your contact center data and empower your agents with our advanced Generative AI innovations.
Built on a foundation of decades of CX insights and analytics, our solutions are designed to enhance agent, employee, and customer experiences across every contact center.
Start for free. Scale infinitely.