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Making innovation accessible with free Generative AI

Delivering intelligence to every contact center, powered by the best of NICE’s AI research and technology, at low-to-no cost.

Unlock innovation across your organization

Struggling to integrate Generative AI into your contact center?
ElevateAI by NICE has done the hard part for you!

Access the power of free Generative AI to make insights
accessible across your organization.

Quickly integrate innovations like AutoSummary, Agent Coaching,
RAG, and Conversation Composition, into your applications
at no additional cost via our easy-to-deploy Cloud API!

CX AutoSummary

AutoSummary

Replace manual post-call notes with automated summaries supplying intent, actions, resolutions, and sentiment.

Agent Action Items

Generate a list of action items raised during the interaction – by OR for the agent.

Summary Details

Replace manual post-call notes with an automated, step-by-step accounting of the details of a customer interaction, from start to finish.

Interaction Topics

Generate a list of topics raised during customer service interactions.

Agent Improvement Suite

Agent Coaching Assistant

Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions.

Conversation Composition

Allows contact center user to identify/isolate the specific issues raised during a customer service interaction and the steps used to address them.

Start innovating today


Unlock the hidden insights in your contact center data, empowering your agents
with our just released Gen AI-powered innovations. Built on a foundation of
decades of CX insights and analytics and aimed at delivering exceptional agent,
employee, and customer experiences to every contact center, everywhere.


Start for free. Scale infinitely.

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