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Delivering intelligence to every contact center, powered by the best of NICE’s AI research and technology, at low-to-no cost.
Struggling to integrate Generative AI tools into your contact center?
ElevateAI by NICE has done the hard part for you!
Quickly integrate innovations like AutoSummary, Agent Coaching, and Conversation Composition into your applications at no additional cost via our easy-to-deploy Cloud API. Access the power of our free Generative AI tools to make insights accessible across your organization with ElevateAI.
Replace manual post-call notes with automated summaries that include intent, actions, resolutions, and sentiment.
Generate a list of action items raised during the interaction – by or for the agent.
Replace manual post-call notes with an automated, step-by-step accounting of the details of a customer interaction, from start to finish.
Generate a list of the specific discussion topics raised during individual customer service interactions.
Question and Answer (Q&A) feature lets users interactively ask questions about a customer service interaction and receive specific answers in response, post-interaction.
Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions.
Natural language processing and large language models allow contact center users to identify/isolate the specific issues raised during a customer service interaction and the specific steps used to address them.
Unlock the hidden insights in your contact center data, empowering your agents with our just released Generative AI-powered innovations.
Built on a foundation of decades of CX insights and analytics and aimed at delivering exceptional agent, employee, and customer experiences to every contact center, everywhere.
Start for free. Scale infinitely.