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Making innovation accessible to contact centers through access to free Generative AI tools, powered by the best of NICE’s market-leading research and technology.
Start for free. Scale infinitely.
Looking to integrate Generative AI into your contact center?
Let ElevateAI by NICE handle the heavy lifting for you!
With our easy-to-access web-based platform and our easy-to-deploy Cloud API, you can seamlessly integrate cutting-edge AI tools like AutoSummary, Agent Coaching Assistant, and Ask ElevateAI & into your existing systems – and at no extra cost.
Unlock the power of free Generative AI to make hidden insights accessible across your organization and drive smarter decisions with ElevateAI.
Replace manual post-call notes with automated summaries that include intent, actions, resolutions, and sentiment.
Generate a list of action items raised during the interaction – by or for the agent.
Replace manual post-call notes with an automated, step-by-step accounting of the details of a customer interaction, from start to finish.
Generate a list of the specific discussion topics raised during individual customer service interactions.
Question and Answer (Q&A) feature lets users interactively ask questions about a customer service interaction and receive specific answers in response, post-interaction.
Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions.
Natural language processing and large language models allow contact center users to identify/isolate the specific issues raised during a customer service interaction and the specific steps used to address them.
Unlock the hidden insights in your contact center data, empowering your agents with our generative AI-powered innovations.
Built on a foundation of decades of CX insights and analytics and aimed at delivering exceptional agent, employee, and customer experiences to every contact center, everywhere.
Start for free. Scale infinitely.