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Delivering intelligence to every contact center via Gen AI

Making innovation accessible to contact centers through access to free Generative AI tools, powered by the best of NICE’s market-leading research and technology.
Start for free. Scale infinitely.

Unlock innovation across your organization

Looking to integrate Generative AI into your contact center?
Let ElevateAI by NICE handle the heavy lifting for you!

With our easy-to-access web-based platform and our easy-to-deploy Cloud API, you can seamlessly integrate cutting-edge AI tools like AutoSummary, Agent Coaching Assistant, and Ask ElevateAI & into your existing systems – and at no extra cost.

Unlock the power of free Generative AI to make hidden insights accessible across your organization and drive smarter decisions with ElevateAI.

ElevateAI Generative AI Offerings

AutoSummary Icon
AutoSummary

Replace manual post-call notes with automated summaries that include intent, actions, resolutions, and sentiment.

Agent Action Items Icon
Agent Action Items

Generate a list of action items raised during the interaction – by or for the agent.

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Summary Details

Replace manual post-call notes with an automated, step-by-step accounting of the details of a customer interaction, from start to finish.

Interaction Topics Icon
Interaction Topics

Generate a list of the specific discussion topics raised during individual customer service interactions.

Ask ElevateAI Q&A Icon
Ask ElevateAI Q&A

Question and Answer (Q&A) feature lets users interactively ask questions about a customer service interaction and receive specific answers in response, post-interaction.

Agent Coaching Assistant Icon
Agent Coaching Assistant

Identify opportunities where your agents could improve the customer service experience across, and throughout, your interactions.

Conversation Composition Icon
Conversation Composition

Natural language processing and large language models allow contact center users to identify/isolate the specific issues raised during a customer service interaction and the specific steps used to address them.

Start innovating with our Gen AI tools today

Unlock the hidden insights in your contact center data, empowering your agents with our generative AI-powered innovations.

Built on a foundation of decades of CX insights and analytics and aimed at delivering exceptional agent, employee, and customer experiences to every contact center, everywhere.

Start for free. Scale infinitely.

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