EAI Features_AI Models

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Delivering accessible
insights with proven
NICE AI models

Empower your contact center with pre-built AI models to
uncover hidden insights, enhance customer experience,
and boost agent efficiency.

Build the perfect customer journey


Use proven, pre-built Enlighten AI and CX AI models from ElevateAI by NICE to surface the hidden insights in your data, enhance your customer experience, and deliver agent efficiency improvements across your organization.
All powered by the best of NICE's market-leading AI research and technology.

Sentiment Analysis
Behavioral Analysis
CX AutoSummary
Agent Coaching

Gather immediate insights

Sentiment

Understand feelings
and emotions

AutoSummary

Create Gen AI-powered interaction summaries

Flexible File Formats

Analyze audio, transcripts, and chats

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Improve customer satisfaction

Acknowledge Loyalty

Recognize existing relationships

Effective Questioning

Know what to ask

Be Empathetic

Connect in meaningful ways

Inappropriate Actions

Flag potential issues

Demonstrate Ownership

Gain insights into accountability

Build Rapport

Develop trust and affinity

Promote Self-Service

Encourage web and chat resource use

Active Listening

Respond with mutual understanding

Set Expectations

Communicate next steps

Identify vulnerable customers

Customer Vulnerability

Gain a complete picture of customer vulnerability

Life Event Vulnerability

Identify negative circumstances

Vulnerable Capability

Identify inadequate financial knowledge

Mental Health Vulnerability

Identify mental illness vulnerability

Health Vulnerability

Identify challenging physical conditions

Resilience Vulnerability

Identify low ability to withstand financial change

Easily extract insights from your data with our Cloud API

Streamlined access to a portfolio of pre-built AI models through our web-based platform or user-friendly API, with a user interface that was designed for our customers, by our customers.

ElevateAI by NICE makes it easier, faster, and more affordable for contact centers to leverage the power of AI to enhance customer engagement.

Why ElevateAI with NICE Enlighten AI and CX AI Models?

Cost-Effective Solutions

Our technology has been optimized for decades, allowing us to provide our users with meaningful savings and flexible pricing options.

Proven AI Innovations

Our AI customer experience models are trained on billions of contact center interactions, across multiple industries, providing insights to accelerate your roadmap and beat your competition.

Enterprise-Grade Technology

Our APIs process millions of files daily for thousands of customers, including the Fortune 500. This allows our users to tap into our deep domain expertise, driving rapid innovation cycles.

Superior Experiences

Our long-standing partnerships with the world’s leading brands provide an unrivaled ability to understand, and deliver, value-added customer experiences at scale.

Ready to elevate your contact center intelligence?