Delivering
constant innovation

As we begin the first full week of the new year, contact centers – especially in the BPO and SMB sectors – are facing a new wave of projects and customer issues.

Echo: ElevateAI’s Next-Gen Speech-to-Text API! We’re excited to introduce Echo, the latest breakthrough in transcription technology from ElevateAI by NICE. Introducing Echo from ElevateAI by NICE Our innovative new Echo model represents the next evolution of speech-to-text solutions, setting new standards in accuracy, speed, and cost-effectiveness.

We talk a lot about elevating your customer experience around here. But let’s face it – in today’s quickly changing, hyper competitive market, clear and effective communication and reliable, consistent, customer service are more than table stakes.