Best Practices

Consistency is Key: How to Improve Customer Experience by Reducing Variability   “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base. In fact, research shows that consumers are more likely to remember […]

Interaction Inflation is Running Hot! Inflation is a hot topic these days controlling everything from the stock market to the pocketbook. Across politics, finance, business, and seemingly every industry, everyone has a microscope on the price of goods and services. Such is true in the contact center. The increasing cost of labor and uncertainty in […]