Best Practices

“It takes months to find a customer… seconds to lose one.” — Vince Lombardi Consistency is a cornerstone of an exceptional customer experience (CX).

In today’s digital age, businesses generate vast amounts of audio and video content daily. From essential Microsoft Teams meetings to client calls on Google Meet, managing this content can quickly become overwhelming.

Imagine knowing exactly how every customer feels during each interaction – whether they’re happy, frustrated, or somewhere in between. In a contact center, this insight is crucial to turning a one-time customer into a loyal advocate.