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Introduction In today’s customer-centric landscape, businesses need to deeply understand consumer interactions. Do you have a backlog of audio files that need to be processed? Maybe you don’t know which tools to use for transcriptions and CX AI insights. But you know the current situation is inefficient, biased, and costly. You need a risk-free platform […]
APIs (application programming interfaces) have become ubiquitous in modern software development. They allow different applications to communicate with each other by making calls to endpoints that return data. To prevent unauthorized access, most APIs require authentication via API keys. An API key is a unique identifier that is passed along with API requests. This allows […]
400 CX Leaders Speak Out: Learn the Impact of AI on Quality Management Intro Customer experience (CX) is changing fast. Artificial Intelligence (AI) is driving this change. Recent advancements in AI have open new possibilities for analyzing customer interactions and deriving valuable insights. In this blog post, we’ll delve into the findings from a recent […]
