NiCE ElevateAI
AI-Powered Transcription and
Customer Experience Intelligence
Unlock speed, accuracy, and actionable insights with enterprise-ready transcription and trusted AI models.
Actionable Insights from Every Interaction
Harness the power of advanced, Next-Gen Transcription models, free Generative AI features and trusted NiCE Enlighten AI and CX AI innovations to reveal actionable insights hidden in your data.
Next-Gen Transcription
CX and Echo models deliver enterprise accuracy, speed, and actionable CX insights,
in real-time or post-call.
Generative AI for CX Leaders
AutoSummary, Coaching, and Q&A – enterprise GenAI features to scale insights and accelerate impact.
Enlighten AI &
CX AI Models
Proven AI models delivering sentiment, customer satisfaction and behavioral insights enterprises can trust.
Enterprise-Ready Cloud API
Secure, compliant API for enterprise scale – built to meet PCI DSS, ISO 27001, and HITRUST standards.
AI, Simplified and Scalable
Tap into AI Insights, Without Tapping Out.
Instant AI access through an intuitive web UI – built with real users, for real speed.
Custom AI, Minus the Complexity.
Easily build and scale with Cloud APIs that flex to your workflows – no heavy lifting required.
Enterprise Power. Contact Center Simplicity.
NiCE ElevateAI brings you the performance you need – without the complexity you don’t.
Defying Limits and Redefining CX with the World’s Best Brands
Easy integration and deployment for accelerated innovation
Upgrade your CX strategy and stay ahead of the curve! NiCE ElevateAI offers a speech-to-text Cloud API developed from decades of contact center research and experience, backed by more than 70 technology patents.
- Built using the latest technologies – AI, Generative AI, machine learning, deep learning, and cutting edge NLU/NLP research
- Utilizes AI models trained on the largest CX datasets in the world
- Leverages a transformer-based language platform to deliver the highest accuracy rates
- Delivering high-dimensional semantic speech models with contextual awareness via proven CX AI technologies
AI-Powered Innovation
Start building today with ElevateAI Explore, a powerful widget-based dashboard paired with a free suite of Generative AI tools.
Instantly access features like AutoSummary, Agent Coaching Assistant, and Ask ElevateAI Q&A – all designed to drive continuous innovation and deliver exceptional customer experiences.
Start Exploring ElevateAI Features