Best Practices

AI-Powered Sentiment Analysis to Improve Your Business

Intro In the competitive landscape of today’s market, understanding your customers’ feelings and attitudes is more than just a necessity – it’s a game-changer. However, traditional methods of analyzing customer interactions are fraught with inefficiencies and limitations. Manual listening to a handful of interactions is subjective, time-consuming, and expensive, providing a poor and often skewed […]

Best Practices
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Consistency is Key

Consistency is Key: How to Improve Customer Experience by Reducing Variability   “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base. In fact, research shows that consumers are more likely to remember […]