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Intro In the competitive landscape of today’s market, understanding your customers’ feelings and attitudes is more than just a necessity – it’s a game-changer. However, traditional methods of analyzing customer interactions are fraught with inefficiencies and limitations. Manual listening to a handful of interactions is subjective, time-consuming, and expensive, providing a poor and often skewed […]
Harnessing the Power of CX AI: How Conversational Data Elevates Customer Experience Introduction “Data are just summaries of thousands of stories–tell a few of those stories to help make the data meaningful.” – Chip and Dan Heath, authors of “Made to Stick” and “Switch” Customer experience (CX) is vital in determining a business’s success in today’s […]
Consistency is Key: How to Improve Customer Experience by Reducing Variability “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base. In fact, research shows that consumers are more likely to remember […]
