Product News

At ElevateAI by NICE, we’re redefining what’s possible in AI-powered, next-generation transcription. Introducing Echo: ElevateAI’s Next-Generation Transcription Model We’re excited to debut Echo, our next-generation transcription model, delivering a major breakthrough in AI-powered transcription technology.

We’re thrilled to officially release ElevateAI Explore into the wild! The latest addition to the ElevateAI by NICE portfolio, ElevateAI Explore is here to revolutionize the way you understand and enhance your customer interaction data. Say goodbye to outdated call sampling, clunky spreadsheets, and error-prone dashboards.

In today’s fast-paced business world, understanding customer and agent behaviors is essential for driving success in contact centers. ElevateAI by NICE offers a game-changing approach to improve customer experience (CX) through purpose-built AI models.