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Develop smart applications with pre-built AI models like sentiment and behavioral detection that unlock insights to improve customer experience.
Tap into the deepest CX analytics domain expertise with just a few simple command lines
Leverage robust models created using an abundance of data and trusted by the world's largest brands
Understand feelings and emotions
Non-interaction & speaker time
Analyze audio, transcripts, and chats
Recognize existing relationship
Flag potential issues
Encourage web and chat resources
Know what to ask
Gain insights into accountability
Respond with mutual understanding
Connect in meaningful ways
Develop trust and affinity
Communicate next steps
Gain a complete picture of customer vulnerability
Identify inadequate financial knowledge
Identify challenging physical conditions
Identify negative circumstances
Identify vulnerable mental illness
Identify low ability to withstand financial change
Our AI is trained on billions of contact center interactions across numerous industries providing insights to accelerate your roadmap and beat the competition.
Learn moreOur longstanding partnership with the world’s leading brands provides an unrivaled ability to understand customer experience at scale.
Learn moreOur API can process millions of files daily, allowing users to tap into our deep domain expertise and rapidly innovate.
Learn moreOur technology has been optimized for decades allowing us to provide our users with meaningful savings and flexible pricing.
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