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Transcription

What languages does ElevateAI transcription support?

ElevateAI supports transcription in multiple languages, depending on the model used:

Don’t see your language listed? We’re constantly expanding our capabilities.

📩 Contact the ElevateAI team to explore additional language options, capabilities, and availability.

Which languages does ElevateAI's CX model support?

ElevateAI’s CX Transcription Model supports transcription in multiple languages, including:

  • North American English
  • International English
  • Latin American Spanish
  • Brazilian Portuguese
  • French
  • German
  • Cantonese
  • Japanese
  • Mandarin

Don’t see your language listed? We’re constantly expanding our capabilities; learn more about our evolving transcription features.

📩 Contact the ElevateAI team to explore additional language options, capabilities, and availability.

Which languages does ElevateAI Echo model support?

The Echo transcription model supports over 50 languages with automatic language detection; view the full list of Echo-supported languages.

Don’t see the language you need? We’re continually expanding our language support and capabilities.

📩 Contact the ElevateAI team to discuss additional language availability, capabilities, and timelines.

What’s the difference between ElevateAI’s Echo model and CX model?

The CX transcription model is purpose-built for contact centers, with tuning specifically designed to meet the needs of customer experience teams. Learn more about our CX model.

The Echo model is our next-gen transcription engine, offering a 40% improvement in accuracy over the purpose-built CX model. Echo delivers superior transcription quality across a wide range of use cases.

Please note: Echo currently does not support redaction, but future updates will bring the Echo model closer to feature parity with the CX model. See what’s new in ElevateAI transcription.

Learn how to switch between Echo and CX, and compare both models here.

Are Generative AI features included with transcription processing?

Yes! All of our new Generative AI features – including AutoSummary and Agent Coaching – are included free with transcription processing.

Already have transcripts or chat logs? You can also upload your own content and access our AI features, paying only for what you use with our flexible, consumption-based pricing.

Is ElevateAI Explore included with transcription?

Yes! ElevateAI Explore is included free with every transcript – no extra cost, no complex setup.

Designed specifically for contact centers, EAI Explore helps you uncover actionable insights, track key trends, and improve customer experience (CX) directly within our UI – without a separate BI tool.

What is the difference between post-call and real-time transcription?

Transcription is the process of converting spoken language from customer calls or recordings into accurate, machine-readable text. In enterprise contact centers, transcription can occur in two modes: real-time transcription, which converts conversations into text as they happen, and post-call transcription, which processes recorded interactions after the call ends.

Both approaches support critical use cases such as compliance monitoring, quality assurance, conversation analytics, and agent performance management. By transforming voice interactions into searchable, structured data, transcription enables AI-powered capabilities like sentiment analysis, real-time agent assist, coaching, and trend detection.

Advanced features – including speaker diarization, multi-channel support, and PII redaction – ensure transcription is secure, scalable, and optimized for enterprise environments.

Language Support

What languages does ElevateAI's CX transcription model support?

ElevateAI’s CX Transcription Model supports transcription in multiple languages, including:

  • North American English
  • International English
  • Latin American Spanish
  • Brazilian Portuguese
  • French
  • German
  • Cantonese
  • Japanese
  • Mandarin

Don’t see your language listed? We’re constantly expanding our capabilities; click here for more on our evolving transcription features.

📩 Contact the ElevateAI team to explore additional language options and availability.

What languages does ElevateAI's Echo transcription model support?

The Echo transcription model supports audio transcription in over 50 languages, with automatic language detection built-in.

View the full list of supported languages.

Don’t see the language you need? We’re continually expanding our language support and capabilities.

📩 Contact the ElevateAI team to discuss additional language availability and timelines.

What languages do ElevateAI's Generative AI features support?

ElevateAI supports the following languages for our Generative AI features, Enlighten AI, and CX AI models:

  • North American English
  • International English
  • Latin American Spanish
  • Brazilian Portuguese
  • French
  • German
  • Cantonese
  • Japanese
  • Mandarin

📩 Contact the ElevateAI team to discuss additional language availability and timelines.

What languages do ElevateAI's Enlighten AI and CX AI models support?

ElevateAI supports the following languages for our Generative AI features, Enlighten AI, and CX AI models:

  • North American English
  • International English
  • Latin American Spanish
  • Brazilian Portuguese
  • French
  • German
  • Cantonese
  • Japanese
  • Mandarin

Don’t see the language you need? We’re continually expanding our language support and capabilities; click here to learn more.

📩 Contact the ElevateAI Support team to discuss additional language availability and timelines.

Product

How long does it take for files to process?

Audio files typically process within a time period equal to ~25% of the overall audio file length. Chats and transcripts typically process in under 10 seconds.

Refer to our product documentation for additional, specific details.

Still have questions?

Are Generative AI features included with transcription processing?

Yes! All of our new Generative AI features – including AutoSummary and Agent Coaching – are included free with transcription processing.

Already have transcripts or chat logs? You can also upload your own content and access our AI features using our consumption-based pricing.

Is ElevateAI Explore included with transcription?

Yes! ElevateAI Explore is included free with every transcript – no extra cost, with no complex setup.

Designed specifically for contact centers, EAI Explore helps you uncover actionable insights, track key trends, and improve customer experience (CX) directly within our UI – without needing a separate BI tool, additional licenses, or complex integrations.

Account Details

How do I upgrade from a free account?

With our 1K Every Day plan, users receive 1,000 free interactions daily before incurring fees!

You can start for free and can easily add credit to your account using a credit card or or contact ElevateAI Sales for more information on shifting to a paid plan.

I have more questions – how do I speak with someone?

Our dedicated ElevateAI team of developers, product experts, and sales team are here to help!

Payment and Pricing

What is included in the 1K Every Day promotion?

With ElevateAI’s 1K Every Day program, every user gets free transcription for up to 1,000 calls or interactions per day – an industry first.

Choose between two transcription models:

  • CX Model: Our original model, purpose-built for contact centers and trained on billions of CX interactions.
  • Echo Model: Our most accurate model to date, supporting 50+ languages with automatic language detection and exceptional reliability.

But it doesn’t stop there. The 1K Every Day program also includes:

All of this – free, every day.

How do I upgrade from a free account?

With our 1K Every Day plan, users receive 1,000 free interactions daily before incurring fees!

You can start for free and can easily add credit to your account using a credit card or contact ElevateAI Sales for more on shifting to a paid plan.

Can I use a credit card to pay?

Yes! Users with prepaid accounts can refill their account credits using a credit card.

How much does it cost to process CX AI across stand-alone text files/existing transcripts?

Transcript and chat files are billed at $0.01 per 1,000 words.

Do you offer volume discounts?

Yes! Our tier-based pricing model provides automatic discounts based on your monthly interaction volume.

Can I get a custom quote?

Absolutely! To receive a custom quote tailored to your needs, you can:

If you’re looking for standard pricing, check out the following resources:

Security

Does ElevateAI maintain industry certifications?

Yes. ElevateAI by NiCE operates as a business unit of NiCE, Ltd.; by extension, we are eligible for coverage under NiCE’s certifications, just as we share technology and innovations.

NiCE holds PCI-DSS, SOC 2, HITRUST, and ISO certifications. For a complete, living list of NiCE’s Audits and Certifications, please click here.

Is ElevateAI HIPAA compliant?

Yes! We prioritize privacy and transparency, in full compliance with legal guidelines. Our data management procedures ensure responsible and secure protection, retention, and deletion processes, in addition to appropriate training methodologies.

▶️Access our Privacy Policy for more information on ElevateAI’s approach to data management, data retention, and handling
▶️Access the ElevateAI by NiCE Terms of Use for additional information around our governing documents and guidelines

Are NiCE transcripts secure?

Per the NiCE Automatic Speech Recognition (ASR) datasheet, transcripts are encrypted in transit and at rest, and customer data is kept within secure environments. NiCE meets ISO:27001 and PCI DSS security standards and manages ASR as part of its certified cloud security services.

Contacting ElevateAI

Who can I contact for sales or pricing inquiries?

For enterprise pricing, high-volume packages, or tailored quotes, our commercial team is here to help.

If you’re exploring standard options or ready to get started, the following resources are available immediately:

How do I get in touch about partnerships with ElevateAI?

Reach out to our Partner Sales team if you’re a BPO, a Technology Partner, or are interested in co-selling or joining the ElevateAI Extend program:

Who do I contact to learn more about ElevateAI features and roadmap?

For questions related to overall capabilities, transcription models, or upcoming releases:

Where can I find technical and developer resources?

Developers and technical teams can access everything needed to build with ElevateAI, including APIs, SDKs, and implementation guides:

Support for Enterprise Deployment & Integration

Our cross-functional team is ready to support your enterprise evaluation of ElevateAI’s Cloud API, AI-powered, next generation transcription offering, and Generative AI features – whether you’re focused on integration, deployment, or strategic partnerships. Contact us today for expert guidance on pricing, technical capabilities, and long-term solution alignment.

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