NiCE ElevateAI Developer Center

Build AI-Powered Applications at Enterprise Scale

Access advanced analytics via a developer-first, fully documented API, complete with code samples, utilities, and real-time support.
Smart. Scalable. Built for developers. That’s ElevateAI.
Get PricingExplore Our DocsGet Started

AI innovation without the overhead – built for the teams
defining tomorrow’s contact center experiences.

ElevateAI Documentation

Access fully detailed API documentation covering transcription, Enlighten AI, CX AI, and GenAI features. Built to support enterprise-scale integrations with clarity, consistency, and speed.

ElevateAI Release Notes

Stay current with every ElevateAI update, from new model capabilities to feature enhancements and platform improvements. Continuous innovation, delivered transparently.

ElevateAI Utility Downloads

Accelerate development with enterprise-grade utilities, SDKs, and connectors. Designed to simplify setup, speed integration, and enhance your ElevateAI deployment.

ElevateAI System Status

Monitor platform performance in real time. Access live uptime data, service metrics, and system alerts – directly from ElevateAI’s engineering team.

ElevateAI Developer Hub

Unlock Contact Center & CX Innovations

Less boilerplate. More building. Access APIs, documentation, utilities, and AI tools that help developers move fast and ship smarter contact center solutions.

The Echo Real-Time Transcription model has been upgraded to use NiCE Transcription v11.1, delivering:

  • Reduced transcription latency
  • Improved accuracy across languages
  • Significant reductions in hallucinated text
Learn More!

Our Next-Gen Transcription model has expanded to include another option – the Echo model now includes Echo Post-Call and Echo Real-Time Transcription!

Visit the ElevateAI documentation for more on capabilities, switching between the two models, and getting started today!

Now Available!

NEW! We’ve added a new “Stream Mic” button on the Portal homepage – try it out to experience our real-time streaming system in action.

A refreshed demo modal walks you through what’s possible with this powerful new feature.

Try It Now!

Speaker Diarization is now available for both our CX and Echo transcription models!

Our Echo transcription model now supports speaker diarization for stereo audio files – automatically labeling voices as ParticipantOne and ParticipantTwo for clearer, more accurate speaker identification during transcription.

Improved!

Calling all NiCE Nexidia users!

The ElevateAI team is now making both pre-release and general availability (GA) versions of ElevateAI Utilities for NiCE Nexidia accessible for download and use.

New!

ElevateAI is excited to introduce updated and expanded Generative AI capabilities, including enhanced prompting functionality for our Agent Coaching Assistant feature.

Updated!

Advanced AI models, meet Echo.

Enlighten AI and CX AI scores are now available for interactions processed using our Echo model – providing deeper insights and enhanced analysis.

Surface your hidden insights today!

New!

We’ve enhanced our industry-leading ElevateAI AutoSummary feature by increasing the response length for all summaries, giving all users access to more details and comprehensive results.

Improved!

We’ve launched a new utility – ElevateAI Send for Zendesk, ZoomCC, & Gladly – to facilitate easy file exchange!

ElevateAI Send is your universal solution to send recorded interactions and metadata directly to ElevateAI.

New!

Start for Free. Scale Infinitely.

Get PricingExplore Our DocsGet Started