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Empowering Contact Centers with Generative AI
Transform your contact center with free access to the latest Gen AI advances, powered by NiCE’s industry-leading research and technology.
Unlocking free access to powerful insights? That’s ElevateAI by NiCE.
Unlock innovation across your organization
Ready to bring Generative AI innovations into your contact center?
Let ElevateAI by NiCE do the heavy lifting!
Harness the power of free Generative AI to uncover valuable insights, optimize decision making, and streamline operations. ElevateAI empowers your agents to work smarter and more efficiently, delivering exceptional customer experiences.
Our intuitive, web-based platform and easy-to-deploy Cloud API integrate seamlessly with your existing systems. Access powerful AI tools – AutoSummary, Agent Coaching Assistant, and Ask ElevateAI – all at no additional cost.
ElevateAI Generative AI Innovations
AutoSummary
Auto-generate rich call summaries – with key details like intent, actions, resolution, and sentiment – to save time and improve accuracy.
Agent Action Items
Automatically generate a clear list of agent-related action items from each interaction – flagged during the conversation by or for the agent.
Summary Details
Automate post-call summaries with detailed, start-to-finish accounts – saving time and reducing manual effort.
Interaction Topics
Automatically generate a structured list of topics from customer interactions – turning conversations into actionable insights.
Ask ElevateAI Q&A
Get contextual answers to follow-up questions – post-interaction – so nothing is overlooked and every conversation is clear.
Agent Coaching Assistant
Uncover actionable insights to elevate agent performance and enhance CX – at scale, across every interaction.
Conversation Composition
Isolate individual issues and resolution steps from every customer interaction – ensuring transparency and traceability.
Drive Innovation with Generative AI from ElevateAI
Unlock actionable insights from your contact center data and empower agents with our advanced Generative AI capabilities.
Built on a foundation of decades of CX insights and analytics, our solutions are designed to enhance agent, employee, and customer experiences across every contact center.
Start for free. Scale infinitely.