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Empowering Contact Centers with Generative AI
Transform your contact center with free access to the latest GenAI advances, powered by NiCE’s industry-leading research and technology.
Unlocking free access to powerful insights? That’s ElevateAI.
Enterprise Generative AI for Smarter CX Ops
Transform your contact center with enterprise-grade Generative AI from NiCE ElevateAI.
Purpose-built for scale, security, and measurable impact, our Generative AI features help enterprise teams uncover insights, accelerate decision-making, and elevate customer experience – without disrupting existing workflows.
Deploy via our intuitive web UI or our fully documented Cloud API to quickly operationalize Generative AI across your CX stack – with tools designed to support compliance, scalability, and real-time performance.
ElevateAI Generative AI Innovations
AutoSummary
Auto-generate rich call summaries – with key details like intent, actions, resolution, and sentiment – to save time and improve accuracy.
Agent Action Items
Automatically generate a clear list of agent-related action items from each interaction – flagged during the conversation by or for the agent.
Summary Details
Automate post-call summaries with detailed, start-to-finish accounts – saving time and reducing manual effort.
Interaction Topics
Automatically generate a structured list of topics from customer interactions – turning conversations into actionable insights.
Ask ElevateAI Q&A
Get contextual answers to follow-up questions – post-interaction – so nothing is overlooked and every conversation is clear.
Agent Coaching Assistant
Uncover actionable insights to elevate agent performance and enhance CX – at scale, across every interaction.
Conversation Composition
Isolate individual issues and resolution steps from every customer interaction – ensuring transparency and traceability.
Redefine CX with Generative AI
Harness the power of NiCE ElevateAI to turn contact center interactions into real-time intelligence. Built on 30+ years of CX analytics expertise, our Generative AI-powered features like AutoSummary, Ask ElevateAI Q&A, and Agent Coaching help you scale smarter, operate leaner, and improve customer experience at every touchpoint.
Designed for enterprise performance and compliance, ElevateAI empowers teams to drive innovation, reduce costs, and deliver measurable business results – securely and at scale.