
We’re thrilled to officially release ElevateAI Explore into the wild!
The latest addition to the ElevateAI by NICE portfolio, ElevateAI Explore is here to revolutionize the way you understand and enhance your customer interaction data. Say goodbye to outdated call sampling, clunky spreadsheets, and error-prone dashboards. ElevateAI Explore’s widget-based dashboards let you harness AI to gain actionable insights that drive loyalty, boost revenue, and create exceptional experiences.
Understanding customers is crucial in today’s competitive market. Each interaction offers valuable insights to guide your decisions. Traditional methods like small call samples or fragmented surveys often fall short in analyzing customer interactions. These methods offer only a limited view of the customer experience.
As interactions span multiple channels, the need for a scalable solution becomes clear. ElevateAI Explore goes beyond snapshots, providing a holistic view of customer interactions across all touchpoints. Using tailored behavioral analytics, ElevateAI Explore helps leaders make data-driven decisions that improve service quality and drive results.
ElevateAI Explore is purpose-built for the unique demands of contact centers. Unlike traditional reporting tools that offer static, fragmented data, ElevateAI Explore brings your data to life with AI-driven analysis and interactive visualizations. The platform delivers in-depth insights into Customer Satisfaction (CSAT), Sales Effectiveness, Agent Performance, and much more — all within user-friendly dashboards.
Key features of ElevateAI Explore include the following:
ElevateAI Explore integrates seamlessly with other ElevateAI by NICE tools via our web-based UI, enabling you to work within a unified platform. The result? Reduced costs and faster time-to-value (TTV) for your organization. By tapping into NICE’s decades of expertise in customer experience, ElevateAI offers a proven, data-driven foundation that empowers contact centers to maximize their impact.
ElevateAI Explore doesn’t just provide superficial data; it empowers you to uncover the hidden insights within your interactions. Whether you’re evaluating customer satisfaction, tracking sales performance, or measuring agent effectiveness, Explore gives you the tools to make meaningful, data-driven decisions that can improve your overall CX strategy. Combining ElevateAI’s CX AI capabilities with ElevateAI Explore’s data visualization and dashboarding capabilities only creates additional advantages when applied to your data:
One of the most exciting aspects of ElevateAI Explore is that it is available with every transcription at no additional cost to the user. You no longer need to pay extra for complex Business Intelligence (BI) tools or worry about third-party integrations. ElevateAI Explore empowers you to unlock insights from your customer interactions without leaving the platform, making it more accessible and cost-effective for contact centers of all sizes.
ElevateAI Explore is designed with simplicity in mind, offering an intuitive, widget-based interface that anyone can use. Whether you’re a seasoned data analyst or a contact center manager with limited technical expertise, you can create customized dashboards, visualize trends, and generate reports with just a few clicks.
With ElevateAI Explore, you don’t need to be a data scientist to gain powerful insights from your data. The platform empowers every user—whether they’re an agent, a team leader, or a senior manager—to explore their data, create custom queries, and build dashboards that align with their specific needs. This level of accessibility is what makes ElevateAI Explore so transformative.
With ElevateAI Explore, you can seamlessly explore trends across all your conversations, not just a handful of isolated interactions. This means you can uncover systemic patterns and take action to improve your overall customer experience.
Whether you’re looking to identify at-risk customers, optimize sales strategies, or measure agent effectiveness, ElevateAI Explore’s powerful analytics and visualizations make it easier than ever to drive actionable insights. The result is a more strategic, data-informed approach to customer service that enables you to deliver on your CX goals more effectively.
Democratizing AI for Every Contact Center
ElevateAI Explore is not just another analytics tool; it’s a game changer that democratizes artificial intelligence (AI) for every contact center. By enabling teams to create their own queries, design custom dashboards, and analyze interactions across all channels, we’re empowering contact center teams to become their own data-driven decision-makers.
ElevateAI Explore encourages collaboration across teams. Users can create their own data queries and dashboards, then share them with stakeholders across the organization. This collaborative approach ensures that everyone — from front-line agents to senior executives — has access to the insights they need to make informed decisions.
At the same time, Explore allows you to maintain full control over your analysis environment. You can refine queries, adjust dashboards, and continuously update your data visualizations as your business needs evolve. This flexibility ensures that your contact center is always operating at peak performance.
ElevateAI Explore is the powerful tool every contact center needs to unlock the full potential of their customer interaction data. By providing AI-powered insights, customizable dashboards, and a user-friendly interface, ElevateAI Explore empowers your team to uncover hidden trends in your data, measure agent performance, and optimize your customer experience strategy. And the best part? You can start exploring your data without complex BI integrations or additional costs.
With features like Generative AI-powered AutoSummary, Ask ElevateAI, and custom metadata enrichment, you have everything you need to take your contact center to new heights. Start making data-driven decisions today, and let ElevateAI Explore transform the way you analyze and deliver exceptional customer experiences.