AI Models for Contact Centers
Unlock Hidden CX Insights with Enlighten AI & CX AI
Proven, pre-built AI models designed to uncover customer insights, improve CX, and drive agent performance. Bringing fast, scalable AI-driven insights to your contact center? That's NiCE ElevateAI.
Build the Perfect Customer Journey
Use proven, pre-built Enlighten AI and CX AI models from NiCE ElevateAI to surface the hidden insights in your data, enhance your customer experience, and deliver agent efficiency improvements across your organization. All powered by the best of NiCE's market-leading AI research and technology.
Sentiment
Analysis
Analysis
Behavioral
Analysis
Analysis
Customer
Satisfaction
Satisfaction
Agent
Coaching
Coaching
Purpose-Built AI Models for Your Contact Center CX Data
Deploy AI in your contact center with NiCE Enlighten AI & CX AI – trusted, pre-built models that deliver insights, CX improvements & efficiency.
Generate Immediate Insights
Sentiment Analysis
Understand Feelings and
Emotions
AutoSummary
Create GenAI-Powered Interaction Summaries
Flexible File Formats
Analyze Audio, Transcripts,
and Chats
Improve Customer Satisfaction
Acknowledge Loyalty
Recognize Existing Relationships
Effective Questioning
Know What to Ask
Be Empathetic
Connect in Meaningful Ways
Professionalism
Flag Behavior Anomalies
Demonstrate Ownership
Gain Insights Into Accountability
Build Rapport
Develop Trust and Affinity
Promote Self-Service
Encourage Web and Chat Resource Use
Active Listening
Respond with Mutual Understanding
Set Expectations
Communicate Next Steps
Identify Vulnerable Customers
Customer Vulnerability
Gain a Complete Picture of Customer Vulnerability
Life Event Vulnerability
Identify Negative Circumstances
Vulnerable Capability
Identify Inadequate Financial Knowledge
Mental Health Vulnerability
Identify Mental Illness Vulnerability
Health Vulnerability
Identify Challenging Physical Conditions
Resilience Vulnerability
Identify Low Ability to Withstand Financial Change
Transform Every Interaction with AI-Driven CX Insights
Unlock Advanced, Data-Driven Insights
ElevateAI – powered by integrated NiCE Enlighten AI & CX AI models – enables enterprises to scale and deliver exceptional CX using cutting-edge insights.
Predict, Optimize, and Drive Results
Leverage tools like sentiment and behavioral analysis to predict customer needs, optimize agent performance, and achieve measurable outcomes.
Enhance Every Touchpoint
With multi-channel support, AI-powered transcription, and real-time analytics, ElevateAI strengthens customer relationships, boosts self-service capabilities, and ensures empathetic, impactful experiences across all channels.
Why Choose ElevateAI – Supercharged with NiCE Enlighten AI and CX AI Models?
Cost-Effective Solutions
With decades of optimization, NiCE ElevateAI offers scalable, cost-effective solutions that provide meaningful savings and flexible pricing options tailored to enterprise needs.
Market-Leading AI Innovations
Our proven, AI-driven customer experience models are trained on billions of contact center interactions across diverse industries, delivering actionable insights to accelerate your CX roadmap and outperform competitors.
Enterprise-Grade Technology
ElevateAI’s robust APIs process millions of audio, video, and text files daily for thousands of customers – including Fortune 500 companies – offering deep domain expertise to fuel rapid innovation cycles at scale.
Superior Experiences
Through strong partnerships with leading global brands, ElevateAI delivers value-added, personalized customer experiences that scale across all touchpoints, ensuring consistent quality at an enterprise level.