ElevateAI Developer Hub

Build AI-Powered Applications at Enterprise Scale

Access advanced analytics via a developer-first, fully documented API, complete with code samples, utilities, and real-time support.
Smart. Scalable. Built for developers. That’s ElevateAI by NiCE.
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AI innovation without the overhead – built for the developers
creating tomorrow’s contact center experiences today.

ElevateAI Documentation

Access the details behind our easy-to-use, fully documented Cloud API and SDK, delivering access to our innovative Next-Gen Transcription, Enlighten AI, CX AI and Gen AI features. Built for developers, by developers.

ElevateAI Release Notes

Read about the latest in our stream of constant innovations, delivered straight from ElevateAI by NiCE.

ElevateAI Utility Downloads

Access custom utilities and connectors, including tools designed to streamline your onboarding and enhance your ElevateAI experience.

ElevateAI System Status

Always stay informed – get platform status updates, directly from the ElevateAI team.

ElevateAI Developer Hub

Explore Our Latest Innovations

Less boilerplate. More building. Access APIs, documentation, utilities and AI tools that help developers move fast – and ship smarter contact center solutions.

Our Echo by ElevateAI transcription model now supports speaker diarization for stereo audio files – automatically labeling voices as ParticipantOne and ParticipantTwo for clearer, more accurate speaker identification during transcription.

New!

Calling all NiCE Nexidia users! The ElevateAI team is now making both pre-release and general availability (GA) versions of ElevateAI Utilities for NICE Nexidia accessible for download. Bookmark this link to browse the latest releases!

New!

The latest ElevateAI release introduces updated and expanded Generative AI capabilities, including enhanced prompting functionality for the Agent Coaching Assistant feature.

Improved!

Enlighten AI and CX AI scores are now available for interactions processed using Echo by ElevateAI, providing deeper insights and enhanced analysis.

New!

We’ve enhanced our industry-leading AutoSummary feature by increasing the response length for all summaries, providing access to more details and comprehensive results.

Improved!

We’ve launched a new utility – ElevateAI Send for Zendesk, ZoomCC, & Gladly – to facilitate easy file exchange! ElevateAI Send is your universal solution to send recorded interactions and metadata directly to ElevateAI.

New!

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