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Our Echo by ElevateAI transcription model now supports speaker diarization for stereo audio files – automatically labeling voices as ParticipantOne and ParticipantTwo for clearer, more accurate speaker identification during transcription.
Calling all NiCE Nexidia users! The ElevateAI team is now making both pre-release and general availability (GA) versions of ElevateAI Utilities for NICE Nexidia accessible for download. Bookmark this link to browse the latest releases!
The latest ElevateAI release introduces updated and expanded Generative AI capabilities, including enhanced prompting functionality for the Agent Coaching Assistant feature.
We’ve enhanced our industry-leading AutoSummary feature by increasing the response length for all summaries, providing access to more details and comprehensive results.
We’ve launched a new utility – ElevateAI Send for Zendesk, ZoomCC, & Gladly – to facilitate easy file exchange! ElevateAI Send is your universal solution to send recorded interactions and metadata directly to ElevateAI.