ElevateAI Developer Hub

Build AI-Powered Applications at Enterprise Scale

Access advanced analytics via a developer-first, fully documented API, complete with code samples, utilities, and real-time support.
Smart. Scalable. Built for developers. That’s ElevateAI.
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AI innovation without the overhead – built for the developers
creating tomorrow’s contact center experiences today.

ElevateAI Documentation

Access the details behind our easy-to-use, fully documented Cloud API and SDK, delivering access to our innovative Next-Gen Transcription, Enlighten AI, CX AI and GenAI features. Built for developers, by developers.

ElevateAI Release Notes

Read about the latest in our stream of constant innovations, delivered straight from ElevateAI.

ElevateAI Utility Downloads

Access custom utilities and connectors, including tools designed to streamline your onboarding and enhance your ElevateAI experience.

ElevateAI System Status

Always stay informed – get platform status updates, directly from the ElevateAI team.

ElevateAI Developer Hub

Unlock Contact Center & CX Innovations

Less boilerplate. More building. Access APIs, documentation, utilities, and AI tools that help developers move fast – and ship smarter contact center solutions.

NEW! Our next-gen transcription model has expanded to include another option – the Echo model now includes Echo Post-Call and Echo Real-Time Transcription!

Visit the ElevateAI documentation for more on capabilities, switching between the two models, and getting started today!

Just Released!

New Stream Mic Demo Experience!

We’ve added a new “Stream Mic” button on the Portal homepage – try it out to experience our real-time streaming system in action. A refreshed demo modal walks you through what’s possible with this powerful new feature.

Try It Now!

Speaker Diarization is now available for both our CX model and our Echo transcription model!

Our Echo transcription model now supports speaker diarization for stereo audio files – automatically labeling voices as ParticipantOne and ParticipantTwo for clearer, more accurate speaker identification during transcription.

Improved!

Calling all NiCE Nexidia users!

The ElevateAI team is now making both pre-release and general availability (GA) versions of ElevateAI Utilities for NiCE Nexidia accessible for download and use.

New!

The latest ElevateAI release introduces updated and expanded Generative AI capabilities, including enhanced prompting functionality for our Agent Coaching Assistant feature.

Updated!

Advanced AI models, meet Echo.

Enlighten AI and CX AI scores are now available for interactions processed using our Echo model – providing deeper insights and enhanced analysis.

Surface your hidden insights today!

New!

We’ve enhanced our industry-leading ElevateAI AutoSummary feature by increasing the response length for all summaries, giving all users access to more details and comprehensive results.

Improved!

We’ve launched a new utility – ElevateAI Send for Zendesk, ZoomCC, & Gladly – to facilitate easy file exchange!

ElevateAI Send is your universal solution to send recorded interactions and metadata directly to ElevateAI.

New!

Start for Free. Scale Infinitely.

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