AI in Action for CX & Contact Centers

In today’s enterprise contact centers, customer conversations aren’t just interactions – they’re data-rich moments packed with strategic insight. But if you’re only analyzing what your customers say, you’re missing a critical dimension: how they say it.

NiCE VP of AI Products – and NiCE ElevateAI GM and Founder – Neeraj Verma recently sat down with CMSWire to discuss the future of contact centers, innovative technologies, and the models and mindset underpinning the latest releases across ElevateAI.

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.