The Briefing Room

Your Source for
AI-Powered CX Intelligence

The latest resources for enterprises building with
AI, Cloud APIs, and scalable voice intelligence.
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Welcome to The Briefing Room – your central hub for in-depth resources across NiCE ElevateAI.
Explore white papers, product briefs, one-pagers, and more to support smarter decisions across your team.

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    • White Paper
    The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers (Aberdeen Research)
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    • eBook
    Defying Limits and Redefining CX in a Single API (NiCE ElevateAI)
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    • eBook
    AI in CX: Three Steps to Use AI to Foster a Customer-Centric, Competitive Organization (Aberdeen Research)
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    • One Pager
    Uplevel your Partner Offerings with NiCE ElevateAI
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    • Video
    CX Styles of the Data Rich & Famous
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    • Video
    • Webinar
    AI Made Easy: Effortlessly Resolve Customers’ Needs at Pace and Scale
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    • Video
    • Webinar
    The Contact Center & AI: Making Real-World Progress
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    • Video
    Is Your CX Everywhere Ready? (CCW Online)
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    • White Paper
    AI, The Invisible Engine Behind Modern CX (Ventana Research)
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