AI Trends

NiCE VP of AI Products – and NiCE ElevateAI GM and Founder – Neeraj Verma recently sat down with CMSWire to discuss the future of contact centers, innovative technologies, and the models and mindset underpinning the latest releases across ElevateAI.

Valentine’s Day is all about celebrating connections, and at NiCE ElevateAI, we’re taking a moment to highlight the partnerships that matter most – those that drive growth, efficiency, and superior customer experiences.

As we kick off 2025, contact centers – from large enterprises and BPOs to SMBs and startups – face a new set of challenges. Projects we planned to circle back to last year are now front and center, and pressure to improve service delivery, boost efficiency, and cut costs continues to rise.