Product News

Voice data is gold in the contact center – but when you can access it, it can change everything. Whether you’re looking to boost agent performance in the moment or to generate insights after a conversation wraps, transcription plays a key role.

When we launched Echo, our next-generation transcription model, we set a new standard for accuracy, language support, and affordability across the contact center industry. ElevateAI Echo was built from the ground up to help teams capture conversations with clarity and speed, post-call, unlocking smarter insights with fewer compromises.

At ElevateAI by NiCE, we’re redefining what’s possible in AI-powered, next-gen transcription. Introducing Echo: ElevateAI’s Next-Generation Transcription Model We’re excited to debut Echo, our next-generation transcription model, delivering a major breakthrough in AI-powered transcription technology.