Product News

We’re thrilled to officially release ElevateAI Explore into the wild! The latest addition to the ElevateAI by NiCE portfolio, ElevateAI Explore is here to revolutionize the way you understand and enhance your customer interaction data. Say goodbye to outdated call sampling, clunky spreadsheets, and error-prone dashboards.

In today’s fast-paced business world, understanding customer and agent behaviors is essential for driving success in contact centers. ElevateAI by NiCE offers a game-changing approach to improve customer experience (CX) through purpose-built AI models.

We’re thrilled to introduce our latest ElevateAI release, featuring powerful, free Generative AI tools designed specifically for the contact center industry. This innovative update allows businesses to revolutionize customer interactions, improving both efficiency and customer satisfaction.