Tech Tips + Tricks

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.

In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different.

Application Programming Interfaces (APIs) are the backbone of modern software development and integration, enabling secure, scalable data exchange between platforms, services, and systems. APIs power modern applications.