AutoSummary

In a recent ICMI article, Neeraj Verma unveiled ElevateAI’s latest innovation – Echo Real-Time, a streaming transcription model purpose-built for mid-call intelligence and live customer experience (CX) action. If you’re building AI-driven experiences in your contact center, this is a game-changer.

Enterprise contact centers face a familiar challenge: how to support agents in delivering exceptional service while driving efficiency, consistency, and ROI. With increasing call volumes, rising customer expectations, and limited insight into day-to-day interactions, it’s clear that legacy tools alone can’t meet modern demands.

AI in the contact center isn’t about hype. It’s about outcomes.