Tech Terms: Empathy in CX
by Amanda Dingus
September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
Enterprise AI Insights
Call Centers
Discover strategic insights, real-world applications, and innovation trends driving enterprise AI – from the team behind ElevateAI.
by Amanda Dingus
September 23, 2025
Tech Terms: After-Call Work (ACW)
by Amanda Dingus
September 16, 2025
In contact centers, the call isn’t the end of the interaction. It is the turning point.
Tech Terms: Key Performance Indicators
by Amanda Dingus
September 09, 2025
Every modern contact center has goals… but how do you know if you’re hitting them? Why Contact Center KPIs Are More Critical Than Ever That’s where Key Performance Indicators – or KPIs – come in.