Contact Center

In contact centers, the call isn’t the end of the interaction. It is the turning point.

Every modern contact center has goals… but how do you know if you’re hitting them? Why Contact Center KPIs Are More Critical Than Ever That’s where Key Performance Indicators – or KPIs – come in.

In today’s enterprise contact centers, transcripts aren’t just text – they are the foundation for insights and intelligence. Yet, raw transcripts without proper punctuation, formatting, and structure fall flat.