Contact Centers

In enterprise contact centers, outbound interactions are more than just calls. They’re strategic touchpoints designed to move revenue, retention, and customer sentiment.

In a recent ICMI article, Neeraj Verma unveiled ElevateAI’s latest innovation – Echo Real-Time, a streaming transcription model purpose-built for mid-call intelligence and live customer experience (CX) action. If you’re building AI-driven experiences in your contact center, this is a game-changer.

AI in the contact center isn’t about hype. It’s about outcomes.