Enterprise AI Insights

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Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.

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Technicolor Binoculars Photo Source // Unsplash: Filios Sazeides

Tech Terms: Enterprise Monitoring

by Amanda Dingus October 28, 2025
Real-time visibility builds real-time confidence. In the enterprise software world, performance isn’t just a metric – it is a mandate.
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Measuring what matters Credit // Unsplash: Mark Owen Wilkinson Hughes

Tech Terms: Key Performance Indicators (KPIs)

by Amanda Dingus September 09, 2025
Every modern contact center has goals… but how do you know if you’re hitting them? Why Contact Center KPIs Are More Critical Than Ever That’s where Key Performance Indicators – or KPIs – come in.
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