Enterprise AI Insights

Empathy

Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.

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Headphones on a pink gradient support soft skills Photo Source // Unsplash: Evro Rocks

Tech Terms: Soft Skills

by Amanda Dingus October 21, 2025
Great conversations aren’t powered by code alone. In the enterprise contact center, advanced technologies power scale, speed, and efficiency.
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Analog phone on bright background Photo Source // Unsplash: Debby Hudson

Tech Terms: Empathy in CX

by Amanda Dingus September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
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