Enlighten AI

In today’s fast-paced business world, understanding customer and agent behaviors is essential for driving success in contact centers. NiCE ElevateAI offers a game-changing approach to improve customer experience (CX) through purpose-built AI models.

Managing a growing backlog of audio files, unsure about the right transcription tools, or struggling to extract meaningful customer experience (CX) insights? If this sounds familiar, it might be time to rethink your contact center tech stack.

“Data are just summaries of thousands of stories – tell a few of those stories to make the data meaningful.