Enterprise AI Insights

Intelligent Transcription

Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.

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Tech Terms: Punctuated Transcripts

by Amanda Dingus September 02, 2025
In today’s enterprise contact centers, transcripts aren’t just text – they are the foundation for insights and intelligence. Yet, raw transcripts without proper punctuation, formatting, and structure fall flat.
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Tech Terms: Post-Call vs. Real-Time Explained

by Amanda Dingus August 05, 2025
Voice data is gold in the contact center – but when you can access it, it can change everything. Whether you’re looking to boost agent performance in the moment or to generate insights after a conversation wraps, transcription plays a key role.
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