Tech Terms: Human-in-the-Loop (HITL)
by Amanda Dingus
September 30, 2025
AI is fast. Humans bring judgement.
Enterprise AI Insights
Sentiment Analysis
Discover strategic insights, real-world applications, and innovation trends driving enterprise AI – from the team behind ElevateAI.
by Amanda Dingus
September 30, 2025
Tech Terms: Empathy in CX
by Amanda Dingus
September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
Tech Terms: Sentiment Analysis
by Amanda Dingus
July 15, 2025
In today’s enterprise contact centers, customer conversations aren’t just interactions – they’re data-rich moments packed with strategic insight. But if you’re only analyzing what your customers say, you’re missing a critical dimension: how they say it.