Sentiment Analysis

In today’s fast-paced business world, understanding customer and agent behaviors is essential for driving success in contact centers. NiCE ElevateAI offers a game-changing approach to improve customer experience (CX) through purpose-built AI models.

In today’s competitive market, understanding customer sentiment has become essential for businesses striving to remain relevant and responsive. Sentiment analysis is the process of assessing customer feedback to understand their emotions, attitudes, and opinions toward a brand, product, or service.

Every customer interaction presents an opportunity to learn something valuable about your business. When customers share feedback through reviews, surveys, or support interactions, their words can spark meaningful change.