Tech Terms: Customer Satisfaction (CSAT)
by Amanda Dingus
December 30, 2025
The new year brings new goals, new expectations – and new pressure on every customer interaction. Volume increases.
Enterprise AI Insights
Tech Terms
Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.
by Amanda Dingus
December 30, 2025
Tech Terms: Data Enrichment
by Amanda Dingus
December 23, 2025
December is a busy month for contact centers. Customers reach out more.
Tech Terms: Acoustic Models
by Amanda Dingus
December 16, 2025
Every customer conversation starts as sound – not text. Before any AI model can detect intent, analyze sentiment, or generate summaries, it must first understand the audio itself.