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Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.

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Analog phone on bright background Photo Source // Unsplash: Debby Hudson

Tech Terms: Empathy in CX

by Amanda Dingus September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
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