Transcription

AI in the contact center has moved far beyond the hype. As two recent features in No Jitter and AI Business make clear, the question isn’t whether AI can help – it’s whether your AI can scale, integrate, and drive action in the real world.

In a recent ICMI article, Neeraj Verma unveiled ElevateAI’s latest innovation – Echo Real-Time, a streaming transcription model purpose-built for mid-call intelligence and live customer experience (CX) action. If you’re building AI-driven experiences in your contact center, this is a game-changer.

When we launched Echo, our next-generation transcription model, we set a new standard for accuracy, language support, and affordability across the contact center industry. ElevateAI Echo was built from the ground up to help teams capture conversations with clarity and speed, post-call, unlocking smarter insights with fewer compromises.