Contact Center KPIs & Insights

ElevateAI Explore Unlocks Hidden Insights in Your Data

Access widget-based dashboard capabilities and simple, built-in reporting with ElevateAI Explore. Monitoring your metrics and KPIs? That should be the easy part. That's ElevateAI.

Accelerate data-driven decision-making

Empower your contact center with customizable, widget-based dashboards and reports – configured in minutes within our intuitive UI. No integrations needed.

Meet ElevateAI Explore.
ElevateAI Explore is purpose-built to meet the unique reporting needs of contact centers, simplifying data analysis and delivering actionable insights. Powered by advanced Generative AI features like AutoSummary and Ask ElevateAI Q&A, Explore helps you enhance and optimize your contact center strategy.

Drive CX Improvement with Stronger Insights
Uncover hidden trends, identify key takeaways, and improve customer experience – all within an intuitive, web-based interface and without the complexity of traditional BI integrations.

Maximize Value with AI-Driven Reporting
ElevateAI Explore is included with every transcription – delivering exceptional value by saving time and licensing costs while enabling users to create custom reports and dashboards.

Bringing Advanced Analytics to Every Contact Center

Democratize data with intuitive, AI-powered tools that empower every team member to unlock customer insights – no data science required.

Uncover New Data Insights and Trends

ElevateAI Explore transforms contact center data into powerful visualizations and reports. Use its intuitive, widget-based interface to easily analyze customer conversations, track agent performance, assess sales effectiveness, and uncover hidden trends – empowering data-driven decision making with minimal effort.

Run Data Queries

Flexible Querying for Real-Time Insight Delivery

Flexible Widgets

Quickly Visualize Results and Surface What Matters

Custom Dashboards

Build Tailored Dashboards with Drag-and-Drop Widgets

Personalized Metadata Fields

Customize Metadata Fields to Unlock Deeper, Dataset-Specific Insights

From Insight to Action: Improve What Matters

Analyze every interaction to uncover patterns, optimize agent performance, and elevate your customer experience.

Democratizing AI for Every Contact Center

Create Queries

Filter and Analyze Interactions to Identify Trends

Group Results

Group Data by Attributes Like Agent or Sentiment to Spot Patterns

Enrich with Metadata

Pair Custom Metadata with Interaction Data for Deeper Analysis

Designing Interactive Dashboards Quickly

Build Custom Dashboards

Easily Build Dashboards Displaying Data Query Results

Customize Visualizations

Add Different Graphic Types – Bar, Line, or Pie Charts – to Visualize Your Data

Organize and Share

Customize Dashboard Sizing and Placement to Share Data with Stakeholders

Taking Full Control of Your Data, with Complete Flexibility

Collaborative Analysis

Give Users Access to Create Their Own Data Queries and Dashboards

Maintain Data Ownership

Maintain Full Control Over Your Data and Analytics Environment

Continuous Refinement

Refine Queries and Dashboards as Your Analytics Needs Change

Why ElevateAI Explore?

Cost-Effective Solutions

With decades of optimization, ElevateAI offers scalable, cost-effective solutions that provide meaningful savings and flexible pricing options tailored to enterprise needs.

Proven AI Innovations

Our AI-driven customer experience models are trained on billions of contact center interactions across diverse industries, delivering actionable insights to accelerate your CX roadmap and outperform competitors.

Enterprise-Grade Technology

ElevateAI’s robust APIs process millions of audio, video, and text files daily for thousands of customers – including Fortune 500 companies – offering deep domain expertise to fuel rapid innovation cycles at scale.

Superior Experiences

Through strong partnerships with leading global brands, ElevateAI delivers value-added, personalized customer experiences that scale across all touchpoints, ensuring consistent quality at an enterprise level.