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Next-Generation Transcription,
Advanced AI Models & Gen AI
That’s ElevateAI.
AI-Powered Insights for Every Contact Center
Harness the power of free Generative AI, advanced, next-gen transcription models, and trusted NiCE Enlighten AI and CX AI innovations to reveal actionable insights hidden in your data.
Free DIY Transcription
Choose our CX or Echo Transcription Models: With 1K Every Day, users receive 1,000 free transcripts daily
Free Access to Generative AI
Our innovative suite of Generative AI features includes AutoSummary, Agent Coaching, Q&A
Enlighten AI & CX AI Models
The contact center industry's largest AI/ML framework provides sentiment and behavioral scoring
Enterprise-Ready Cloud API
Protecting your data is our highest priority with our secure, enterprise-grade API: PCI DSS, ISO:27001 & HITRUST
AI, Simplified and Scalable
Tap into AI Insights – Without Tapping Out.
Instant AI access through an intuitive web UI – built with real users, for real speed.
Custom AI, Minus the Complexity.
Easily build and scale with Cloud APIs that flex to your workflows – no heavy lifting required.
Enterprise Power. Contact Center Simplicity.
NiCE ElevateAI brings you the performance you need – without the complexity you don’t.
Defying Limits and Redefining CX with the World’s Best Brands
Easy integration and deployment for accelerated innovation
Upgrade your CX strategy and stay ahead of the curve! NiCE ElevateAI offers a speech-to-text Cloud API developed from decades of contact center research and experience, backed by more than 70 technology patents.
- Built using the latest technologies – AI, Generative AI, machine learning, deep learning, and cutting edge NLU/NLP research
- Utilizes AI models trained on the largest CX datasets in the world
- Leverages a transformer-based language platform to deliver the highest accuracy rates
- Delivering high-dimensional semantic speech models with contextual awareness via proven CX AI technologies
AI-Powered Innovation
Start building today with ElevateAI Explore, a powerful widget-based dashboard paired with a free suite of Generative AI tools. Instantly access features like AutoSummary, Agent Coaching Assistant, and Ask ElevateAI Q&A – all designed to drive continuous innovation and deliver exceptional customer experiences.
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