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Next-Generation Transcription,
Advanced AI Models & Gen AI

That’s ElevateAI by NiCE.

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Making AI-powered insights accessible for all

Pairing the power of free Generative AI with NiCE’s market-leading transcription and proven, trusted Enlighten AI and CX AI models to uncover the hidden insights in your data.

Free DIY Transcription

Choose CX or Echo Transcription Models: With 1K Every Day, users receive 1,000 free transcripts daily

Free Access to Generative AI

Our innovative suite of Generative AI features includes AutoSummary, Agent Coaching, Q&A

Enlighten AI & CX AI Models

The contact center industry's largest AI/ML framework provides sentiment and behavioral scoring

Enterprise-Ready Cloud API

Protecting your data is our highest priority with our secure & enterprise-grade API: PCI DSS, ISO:27001 & HITRUST

AI, Simplified and Scalable

Tap into AI Insights – Without Tapping Out.
Instant AI access through an intuitive web UI – built with real users, for real speed.

Custom AI, Minus the Complexity.
Easily build and scale with Cloud APIs that flex to your workflows – no heavy lifting required.

Enterprise Power. Contact Center Simplicity.
ElevateAI by NiCE brings you the performance you need, minus the layers you don’t.

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Defying Limits and Redefining CX with the World’s Best Brands

Easy integration and deployment for accelerated innovation

Upgrade your CX strategy and stay ahead of the curve! ElevateAI by NiCE offers a speech-to-text Cloud API developed from decades of contact center research and experience, backed by more than 70 technology patents.

  • Built using the latest technologies – AI, Generative AI, machine learning, deep learning, and cutting edge NLU/NLP research
  • Utilizes AI models trained on the largest CX datasets in the world
  • Leverages a transformer-based language platform to deliver the highest accuracy rates
  • Delivering high-dimensional semantic speech models with contextual awareness via proven CX AI technologies
Additional Features

AI-Powered Innovation

Start building today with ElevateAI Explore, a powerful widget-based dashboard paired with a free suite of Generative AI tools. Instantly access features like AutoSummary, Agent Coaching Assistant, and Ask ElevateAI Q&A – all designed to drive continuous innovation and deliver exceptional customer experiences.

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