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Next-Generation Transcription,
Advanced AI Models & Gen AI
That’s ElevateAI by NiCE.
Making AI-powered insights accessible for all
Pairing the power of free Generative AI with NiCE’s market-leading transcription and proven, trusted Enlighten AI and CX AI models to uncover the hidden insights in your data.
Free DIY Transcription
Choose CX or Echo Transcription Models: With 1K Every Day, users receive 1,000 free transcripts daily
Free Access to Generative AI
Our innovative suite of Generative AI features includes AutoSummary, Agent Coaching, Q&A
Enlighten AI & CX AI Models
The contact center industry's largest AI/ML framework provides sentiment and behavioral scoring
Enterprise-Ready Cloud API
Protecting your data is our highest priority with our secure & enterprise-grade API: PCI DSS, ISO:27001 & HITRUST
AI, Simplified and Scalable
Tap into AI Insights – Without Tapping Out.
Instant AI access through an intuitive web UI – built with real users, for real speed.
Custom AI, Minus the Complexity.
Easily build and scale with Cloud APIs that flex to your workflows – no heavy lifting required.
Enterprise Power. Contact Center Simplicity.
ElevateAI by NiCE brings you the performance you need, minus the layers you don’t.
Defying Limits and Redefining CX with the World’s Best Brands
Easy integration and deployment for accelerated innovation
Upgrade your CX strategy and stay ahead of the curve! ElevateAI by NiCE offers a speech-to-text Cloud API developed from decades of contact center research and experience, backed by more than 70 technology patents.
- Built using the latest technologies – AI, Generative AI, machine learning, deep learning, and cutting edge NLU/NLP research
- Utilizes AI models trained on the largest CX datasets in the world
- Leverages a transformer-based language platform to deliver the highest accuracy rates
- Delivering high-dimensional semantic speech models with contextual awareness via proven CX AI technologies
Start Building Today
Power continuous innovation with our just-released ElevateAI Explore dashboards and free Generative AI-powered innovations – like AutoSummary or Ask ElevateAI – all aimed at delivering exceptional experiences and constant innovation to every contact center.
Explore EAI Features