AI in Action for CX & Contact Centers

Valentine’s Day is all about celebrating connections, and at NiCE ElevateAI, we’re taking a moment to highlight the partnerships that matter most – those that drive growth, efficiency, and superior customer experiences.

As we kick off 2025, contact centers – from large enterprises and BPOs to SMBs and startups – face a new set of challenges. Projects we planned to circle back to last year are now front and center, and pressure to improve service delivery, boost efficiency, and cut costs continues to rise.

At NiCE ElevateAI, we’re redefining what’s possible in AI-powered, next-gen transcription. Today, we’re introducing ElevateAI Echo, our most innovative – and accurate – transcription model, to date.