AI in Action for CX & Contact Centers

Escalation happens when a customer issue moves beyond frontline support. It’s not just about transferring a call – it’s about resolving tension before it becomes dissatisfaction.

If your customers are talking, Speech-to-Text (STT) technology makes sure you’re listening – and learning. In a digital-first contact center, voice interactions still matter.

AI in the contact center has moved far beyond the hype. As two recent features in No Jitter and AI Business make clear, the question isn’t whether AI can help – it’s whether your AI can scale, integrate, and drive action in the real world.