Gain Deeper Insights with Purpose-Built Models for CX Intro to CX AI Are you looking for a way to measure your customers’ satisfaction with your contact center? Do you want to identify the most crucial agent behaviors, such as empathy and active listening, to improve your team’s performance? Further, are you concerned about compliance and […]
Unlocking the Value of Conversational Data with ElevateAI’s Transcription API Intro Conversations are the lifeblood of business, and every conversation is an opportunity to learn. In today’s highly competitive business landscape, understanding what your customers are saying is critical for your business to thrive. Organizations using transcription to listen at scale can optimize customer experience, […]
Interaction Inflation is Running Hot! Inflation is a hot topic these days controlling everything from the stock market to the pocketbook. Across politics, finance, business, and seemingly every industry, everyone has a microscope on the price of goods and services. Such is true in the contact center. The increasing cost of labor and uncertainty in […]
