AI Trends

Managing a growing backlog of audio files, unsure about the right transcription tools, or struggling to extract meaningful customer experience (CX) insights? If this sounds familiar, it might be time to rethink your contact center tech stack.

Customer experience (CX) is evolving at a rapid pace – and artificial intelligence (AI) is the driving force behind the transformation. With recent breakthroughs in AI technology, organizations have the opportunity to unlock valuable insights from customer interactions, while refining their CX strategies.

“Data are just summaries of thousands of stories – tell a few of those stories to make the data meaningful.