Best Practices

In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.

Enterprise contact centers face a familiar challenge: how to support agents in delivering exceptional service while driving efficiency, consistency, and ROI. With increasing call volumes, rising customer expectations, and limited insight into day-to-day interactions, it’s clear that legacy tools alone can’t meet modern demands.

As the crack of the bat and the roar of the crowd signal MLB Opening Day 2025, excitement fills the air. Baseball teams spend months preparing – fine-tuning their strategies, warming up their players, and setting the stage for the long season ahead.