Best Practices

In today’s digital age, businesses generate vast amounts of audio and video content daily. From essential Microsoft Teams meetings to client calls on Google Meet, managing this content can quickly become overwhelming.

Imagine knowing exactly how every customer feels during each interaction – whether they’re happy, frustrated, or somewhere in between. In a contact center, this insight is crucial to turning a one-time customer into a loyal advocate.

Application Programming Interfaces (APIs) are the backbone of modern software development and integration, enabling secure, scalable data exchange between platforms, services, and systems. APIs power modern applications.