Tech Tips + Tricks

Low-Code, High Impact: The Rise of Citizen Developers in Customer Experience In today’s contact centers, innovation doesn’t have to start with your IT department. It can start with your frontline teams – the people closest to your customer experience (CX).

In today’s enterprise contact centers, customer conversations aren’t just interactions – they’re data-rich moments packed with strategic insight. But if you’re only analyzing what your customers say, you’re missing a critical dimension: how they say it.

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.